This Privacy Policy explains how Spaark Farms collects, uses, stores and protects personal information when customers visit the property, make a booking, contact us, use our website or interact with our services.

Effective Date: 19 September 2026

1. Information We Collect

• We may collect information such as your name, phone number, email address, booking details, number of guests, visit dates and communication details.
• For check-in, guest verification or legal requirements, we may collect government-issued identification details or copies where required.
• We may collect payment-related information necessary to confirm and manage a booking. Payment card or banking credentials should normally be handled by the relevant payment provider.
• If you contact us through phone, WhatsApp, email, website forms or social media, we may retain the information needed to respond and manage your enquiry.
• Security information such as CCTV footage may be collected in relevant common or access areas of the property.

2. How We Use Your Information

• To process and manage bookings, reservations, check-in and check-out.
• To communicate with you about your booking, enquiries, payments, services, changes or operational matters.
• To verify guest identity where required for security, property management or applicable legal requirements.
• To provide requested facilities and additional services.
• To maintain property security, investigate incidents and protect guests, staff and property.
• To improve our services, customer experience and operational processes.
• To comply with applicable legal, regulatory or governmental requirements.

3. Booking & Payment Information

• Information submitted during a booking may be used to confirm the reservation, collect payments, issue booking-related communications and provide the agreed services.
• Where payment is processed through a third-party payment provider, the provider's own privacy terms may also apply.
• Spaark Farms does not intentionally request unnecessary payment credentials through ordinary WhatsApp, phone or email communications.

4. Government ID & Guest Verification

• Where identification is required, guests may be asked to provide valid government-issued identification.
• ID information is used for guest verification, security, check-in and applicable legal or regulatory requirements.
• Access to such information is restricted to authorised persons who need it for legitimate operational or legal purposes.

5. Website, Cookies & Technical Information

• When you use our website, certain technical information may be collected automatically, such as browser type, device information, approximate location, IP address and pages visited, depending on the website configuration.
• Cookies or similar technologies may be used to keep the website functional, understand website usage and improve the user experience.
• You may be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. WhatsApp, Phone, Email & Social Media

• If you contact Spaark Farms through WhatsApp, phone, email or social media, your communications and contact details may be retained for customer service, booking management and follow-up.
• These platforms are operated by third parties and may have their own privacy policies and data practices.

7. CCTV & Security

• CCTV cameras may be used in appropriate common, outdoor and access areas for safety, security, incident investigation and protection of people and property.
• CCTV is not intended to operate inside private accommodation or areas where guests reasonably expect privacy.
• CCTV footage may be retained for a reasonable period based on operational, security or legal requirements and may be disclosed to authorised parties where legally required.

8. Sharing of Personal Information

• Spaark Farms may share relevant information with service providers who help operate the property, such as payment providers, booking/technology providers, security personnel, maintenance or event service providers, where necessary to provide services.
• Information may also be disclosed where required by law, legal process, government authority, or to protect the rights, safety and property of Spaark Farms, guests or others.
• Spaark Farms does not intend to sell customers' personal information as a commercial product.

9. Data Security

• We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
• No electronic transmission or storage system can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

10. Data Retention

• Personal information may be retained for as long as reasonably necessary to fulfil the purposes described in this policy, manage bookings, maintain business records, resolve disputes, comply with legal requirements and protect security.
• Retention periods may vary depending on the type of information and the reason it was collected.

11. Customer Rights & Requests

• Subject to applicable law, customers may request information about personal data held by Spaark Farms and may request correction of inaccurate information.
• Customers may also ask about deletion or restriction of information where applicable, although certain information may need to be retained for legal, accounting, security or legitimate business purposes.
• Requests should include enough information for Spaark Farms to identify the relevant booking or communication.

12. Marketing Communications

• Where permitted, Spaark Farms may send promotional or marketing communications about offers, events, packages or services.
• Customers may request to stop receiving marketing communications. Transactional or booking-related communications may still be sent when necessary to provide the requested service.

13. Children's Privacy

• Spaark Farms may accommodate families and children, but bookings and customer accounts should generally be managed by a parent, guardian or responsible adult.
• We do not intentionally collect children's personal information for independent marketing purposes.

14. Third-Party Websites & Services

• Our website or communications may contain links to third-party websites, booking platforms, payment services or social media platforms.
• Spaark Farms is not responsible for the privacy practices of third-party websites or services. Customers should review the privacy policies of those providers before submitting information.

15. Changes to This Privacy Policy

• Spaark Farms may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements or business practices.
• The updated version will indicate the effective date. Continued use of our services after an update may be subject to the revised policy.

16. Contact Us

• For privacy-related questions, correction requests or other concerns regarding personal information, customers may contact Spaark Farms through the contact details provided on the official Spaark Farms website or booking communication.
• Please include your name, relevant booking details and the nature of your request so that we can respond appropriately.