These Terms & Conditions apply to all guests, customers, visitors and event organizers using or booking Spaark Farms. By making a booking or entering the property, the customer acknowledges and agrees to these terms.

1. Booking & Reservation

• A booking is confirmed only after the required advance payment has been received and the booking has been confirmed by Spaark Farms.
• The customer must provide accurate booking details, including date, number of guests, contact information and the purpose of the visit.
• The booking is valid only for the date, property and guest capacity confirmed by Spaark Farms.
• Customers must not transfer, resell or sublet a booking to another person without prior approval.

2. Payment Policy

• The applicable advance amount must be paid within the time specified by Spaark Farms to secure the booking.
• Any balance amount must be paid as communicated before or at check-in.
• Additional charges for approved services, extra guests, damages, cleaning, generator usage, decorations or other services may be collected separately.
• Prices may vary depending on the date, season, property, number of guests and services selected.

3. Cancellation & Refund Policy

• Cancellation and refund eligibility will be based on the cancellation terms communicated to the customer at the time of booking.
• Advance payments may be non-refundable where specifically stated during booking.
• No refund will normally be provided for late arrival, early departure, change of plans or unused facilities unless otherwise agreed in writing.
• Where Spaark Farms must cancel a booking because the property cannot safely accommodate the guests, the applicable refund or alternative arrangement will be communicated to the customer.

4. Check-in & Check-out

• Standard check-in and check-out times will be communicated at the time of booking.
• Early check-in or late check-out is subject to availability and may involve additional charges.
• Guests must vacate the property and return any provided keys or access items by the agreed check-out time.
• Failure to check out on time may result in additional charges.

5. Guest Capacity & Visitors

• Only the number of guests included in the confirmed booking may stay at the property unless additional guests are approved by Spaark Farms.
• Additional guests may be subject to additional charges and capacity restrictions.
• Visitors who are not part of the booking may enter the property only with prior approval.
• The customer is responsible for the conduct of all members of their group and visitors.

6. Property Care & Damages

• Guests must use the property, furniture, appliances, equipment and facilities responsibly.
• The customer is responsible for the cost of repairing or replacing property damaged, lost or misused by the customer or members of their group.
• Guests should report any existing damage or issue to management as soon as possible after arrival.
• Spaark Farms may recover applicable damage or replacement costs from the customer.

7. Swimming Pool & Water Activities

• Guests use the swimming pool and water-related facilities at their own risk and must follow all safety instructions displayed or provided by staff.
• Children must be supervised by a responsible adult at all times around the pool and water areas.
• Running, pushing, diving in restricted areas, unsafe behaviour and misuse of pool equipment are prohibited.
• Guests should not enter the pool when under the influence of alcohol or any substance that may impair judgement.
• Spaark Farms is not responsible for accidents resulting from failure to follow safety instructions or from unsafe guest behaviour.

8. Food, Cooking & Kitchen

• Guests must use cooking and kitchen facilities carefully and only for the purposes permitted by Spaark Farms.
• Open flames, gas equipment, electrical appliances or other cooking equipment must not be used in unauthorised areas.
• Guests must clean the cooking area and dispose of waste appropriately, subject to any applicable cleaning charges.
• Any additional food, catering or cooking services must be arranged with management in advance where required.

9. Events, Parties & Decorations

• Birthday parties, corporate events, weddings, celebrations and other gatherings must be disclosed at the time of booking.
• The number of attendees and event activities must remain within the approved capacity and agreed terms.
• Decorations, sound systems, generators, catering and external vendors may require prior approval.
• Guests must not damage walls, furniture, lawns, trees, electrical fittings, pool areas or other property while installing decorations.
• Any additional event-related cleaning, labour, utility or equipment charges will be payable by the customer.

10. Alcohol, Smoking & Prohibited Activities

• Alcohol consumption is subject to applicable laws and Spaark Farms property rules.
• Smoking is not permitted in areas where it is prohibited by law or by Spaark Farms management. Cigarette butts must be disposed of safely.
• Illegal drugs, unlawful activities, weapons and dangerous materials are strictly prohibited.
• Management may require guests to leave the property if their behaviour creates a safety, legal or serious disturbance issue.

11. Noise & Neighbourhood Conduct

• Guests must maintain reasonable noise levels and comply with any applicable local noise restrictions.
• Loud music, shouting or activities causing disturbance to neighbours or other guests are not permitted, particularly during restricted hours.
• The customer is responsible for ensuring that all members of the group follow these requirements.

12. Electricity, Water & Generator

• Guests must use electricity and water responsibly.
• Generator use, diesel, additional power requirements or other utility-related services may attract separate charges where applicable.
• Guests must not tamper with electrical panels, MCBs, wiring, pumps, generators or other technical equipment.
• Any electrical or utility issue should be reported to staff rather than being repaired by guests.

13. Cleaning & Waste Management

• Guests must keep the premises reasonably clean during their stay and dispose of waste in the designated areas.
• Excessive mess, food waste, spills, party waste or special cleaning requirements may result in additional cleaning charges.
• Customers must not intentionally damage or misuse cleaning equipment or property.

14. Identification & Guest Records

• Guests may be required to provide valid government-issued identification as required for booking, check-in, security or applicable legal requirements.
• The booking customer is responsible for ensuring that the information provided for all guests is accurate.

15. Children & Personal Safety

• Parents or guardians are responsible for supervising children throughout the property, especially near swimming pools, water bodies, stairs, play areas and other potentially hazardous locations.
• Guests should use appropriate footwear and take care on uneven outdoor surfaces, lawns and activity areas.
• Guests should immediately report any safety hazard or injury to management.

16. Personal Belongings

• Guests are responsible for their personal belongings, valuables, mobile phones, jewellery, cash and other items.
• Spaark Farms is not responsible for loss, theft or damage to personal belongings left unattended, except where liability is imposed by applicable law.

17. CCTV & Security

• Security cameras may operate in common outdoor and access areas for safety and security purposes, subject to applicable law.
• CCTV areas are not intended to provide surveillance inside private accommodation or other areas where privacy is reasonably expected.

18. Weather, Natural Events & Force Majeure

• Outdoor facilities and activities may be restricted, suspended or changed because of rain, storms, extreme weather, power failures, government restrictions, natural events or other circumstances beyond reasonable control.
• Safety of guests and staff will take priority over access to any affected facility.

19. Management Rights

• Spaark Farms management reserves the right to refuse entry, suspend facilities or terminate a stay without refund where there is serious misconduct, unlawful activity, deliberate property damage, unsafe behaviour or material violation of these terms.
• Management may update operational rules when necessary for safety, legal compliance or property operations.

20. Liability

• Guests are expected to use all facilities responsibly and follow instructions provided by Spaark Farms staff.
• To the extent permitted by applicable law, Spaark Farms will not be responsible for injury, loss or damage arising from a guest's negligence, misuse of facilities, failure to follow safety instructions or participation in activities against staff instructions.
• Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

21. Complaints & Dispute Resolution

• Any complaint should first be reported to Spaark Farms management during the stay so that reasonable efforts can be made to resolve the matter promptly.
• Any dispute will be handled in accordance with applicable laws and the appropriate jurisdiction applicable to Spaark Farms.

22. Customer Acceptance

• By completing a booking, making payment, entering the property or using its facilities, the customer confirms that they have read, understood and accepted these Terms & Conditions.
• The customer is responsible for communicating the applicable rules to every member of their group.