This Shipping & Delivery Policy explains how Spaark Farms handles delivery-related services and physical products, where applicable, purchased through its website or other official booking and sales channels.

Effective Date: 19 September 2026

1. No Physical Product Shipping

• Spaark Farms primarily provides farmhouse stays, day outings, events, recreational activities and related hospitality services.
• At present, Spaark Farms does not routinely sell or ship physical products to customers. Therefore, standard courier or shipping services generally do not apply to bookings for stays, events or activities.

2. Booking Confirmation & Digital Information

• For services booked online or through digital communication channels, booking confirmations, invoices, payment confirmations and other relevant information may be provided electronically through email, WhatsApp, SMS or other agreed communication channels.
• Customers are responsible for providing accurate contact information so that booking-related information can be delivered successfully.

3. Future Physical Products

• If Spaark Farms introduces physical products, merchandise, gift items or other shippable products in the future, applicable delivery charges, estimated delivery timelines, service areas and shipping conditions will be displayed or communicated before the customer completes the purchase.
• Shipping availability may depend on the customer's location and the delivery service available in that area.

4. Delivery Timeframes

• Where physical product delivery is offered, estimated delivery times will depend on product availability, processing time, destination and the courier or logistics provider.
• Delivery dates are estimates and may be affected by weather, public holidays, courier delays, transportation disruptions or circumstances beyond the reasonable control of Spaark Farms.

5. Shipping Charges

• Where physical products are offered, shipping or delivery charges, if applicable, will be communicated before payment or included in the order total.
• Additional charges arising from an incorrect or incomplete delivery address may be payable by the customer.

6. Delivery Address

• Customers are responsible for providing a complete and accurate delivery address, mobile number and other information required for successful delivery.
• Spaark Farms will not be responsible for delays or failed delivery caused by incorrect, incomplete or inaccessible address information provided by the customer.

7. Damaged or Missing Deliveries

• If physical products are shipped in the future and arrive damaged, customers should contact Spaark Farms as soon as reasonably possible and provide relevant photographs, order details and delivery information.
• Claims may be subject to the terms and procedures of the relevant courier or delivery provider.

8. Undelivered or Returned Shipments

• If a shipment is returned because the customer was unavailable, refused delivery, provided an incorrect address or failed to accept the shipment, additional delivery charges may apply for re-shipment.
• Refunds for returned products, where applicable, will be handled in accordance with the applicable refund and cancellation terms.

9. Third-Party Delivery Providers

• Where delivery is required, Spaark Farms may use third-party courier, logistics or delivery providers.
• Delivery services may be subject to the third party's own terms, conditions and operational limitations.

10. Contact Us

• For questions regarding a delivery, customers may contact Spaark Farms through the official contact details provided on its website or booking/order confirmation.

11. Policy Updates

• Spaark Farms may update this Shipping & Delivery Policy when its products, services, delivery arrangements or business practices change.
• The updated policy will indicate the applicable effective date.