This Refund & Cancellation Policy applies to bookings for accommodation, farmhouse stays, day outings, events, parties, corporate gatherings, activities and other services offered by Spaark Farms.

Effective Date: 19 September 2026

1. Booking Confirmation

• A booking is considered confirmed only after the required advance payment has been received and confirmation has been provided by Spaark Farms.
• The advance payment amount and applicable booking conditions will be communicated to the customer at the time of booking.

2. Customer Cancellation

Any payment gateway charges, transaction charges, third-party booking charges or other non-refundable charges may be deducted from the refundable amount where applicable.

3. Same-Day Cancellation / No-Show

• No refund will normally be provided for no-show bookings, same-day cancellations, late arrival, early departure, failure to use booked facilities or changes in personal plans.

4. Rescheduling

• Customers may request to reschedule a booking subject to availability. Requests should normally be made at least 7 days before the original booking date.
• Rescheduled bookings are subject to availability and may be subject to revised pricing, a rescheduling fee or other applicable charges.
• Requests made within 7 days of the booking date may be treated as cancellations under the applicable cancellation terms.

5. Bad Weather & Outdoor Activities

• Spaark Farms has outdoor facilities and activities that may be affected by weather. Normal rain or weather variations do not automatically qualify for a refund.
• If Spaark Farms determines that severe weather or unsafe conditions make it necessary to close the property or suspend the booking, management may offer rescheduling or a refund of the eligible booking amount, depending on the circumstances.

6. Cancellation by Spaark Farms

• Spaark Farms may cancel or modify a booking where circumstances beyond reasonable control make it unsafe or impossible to provide the booked service, including serious property damage, major utility failure, government restrictions, natural disasters, severe weather or safety concerns.
• Where Spaark Farms cancels a confirmed booking for such reasons, the customer will be informed and an appropriate refund or rescheduling option will be provided based on the circumstances.

7. Events & Large Group Bookings

• Weddings, corporate events, parties, large groups and bookings involving decorations, catering or special arrangements may have separate cancellation and payment terms.
• Special terms communicated and accepted at the time of booking will apply to the specific booking.
• Advance payments made to third-party vendors on behalf of the customer may be subject to the vendor's own cancellation and refund policy.

8. Additional Services

• Charges for decorations, catering, campfire arrangements, generator/diesel, special cleaning, equipment, external vendors or customised services may be non-refundable once the service has been arranged, purchased or provided.

9. Damage, Cleaning & Outstanding Charges

• Any refundable amount may be adjusted against legitimate outstanding charges, including property damage, missing items, excessive cleaning, unpaid additional services, additional guest charges, utility/generator charges or other agreed charges.

10. Refund Processing

• Approved refunds will normally be initiated within 7–10 business days after confirmation of the refund.
• The time taken for the amount to reach the customer's account may depend on the bank, payment gateway or other payment service provider.
• Refunds will normally be made to the original payment method wherever reasonably possible.

11. Non-Refundable Amounts

• Payment gateway or transaction charges, third-party booking charges, vendor payments already incurred, special arrangements already purchased, services already provided, damage/excessive cleaning charges and other charges specifically identified as non-refundable may be excluded from refunds.

12. Refund Requests & Disputes

• Customers should contact Spaark Farms as soon as possible regarding cancellation or refund concerns.
• The customer should provide the booking reference, booking date, payment details and reason for the request so that the matter can be reviewed.
• Spaark Farms will make reasonable efforts to resolve refund-related concerns in accordance with the applicable booking terms and law.

13. Policy Changes

• Spaark Farms may update this Refund & Cancellation Policy from time to time.
• The policy applicable to a booking will generally be the version communicated or accepted when the booking was made.

14. Customer Acceptance

• By making a booking and paying the required advance amount, the customer confirms that they have read, understood and accepted this Refund & Cancellation Policy along with the Spaark Farms Terms & Conditions.